Opening weekend of the tasting room
After much anticipation, We have opened the Roots and Wings Tasting Room in Langley beside our Distillery. For those of you that joined us on opening weekend Thank you; although it was not the grand opening it was nice to see all the familiar faces and several new ones.
If you were there you know that we were facing some technical difficulties with our debit and credit machines; it was a cash only kind of day, which turned out to be just fine with most of you. I very much appreciate the flexibility. I know now why they say to have a soft opening with friends and family only, so when these things happen you don’t have to feel overly stressed.
We somewhat had a soft opening … the friends and family came … and we put it on social media that it was a soft opening but sure enough the very first customers had to be total strangers; but they took it in stride (a lot better than I did).
You would think I would understand technology and the need to unplug and reboot since that is the type of work I do in my other job, but no that is not what happened. My mind went blank, I misplaced my phone to call the help line, I couldn’t find an account number to save my life, and more customers kept coming in…. right about that moment I wanted to unplug myself and reboot.
If it were only that easy … instead I just had to say with the sincerest apologies that we couldn’t take plastic but we would happily serve you Vodka regardless.
Moral of this blog … Cash is King… technology fails… soft openings are recommended… Vital Vodka is worth the wait…
Tasting Room is now open Saturday and Sunday 11am to 5pm… see you soon.