Returns & Refunds
You can return any product purchased at Roots and Wings Distillery Store with a receipt for a full refund.
- it must be no more than 30 days since the date of purchase;
- the product must be in saleable condition;
- refunds will be processed in the original method of tender;
- returns are subject to a 10% restocking fee.
WHAT IS SALEABLE CONDITION?
This means that the product:
- is unopened with caps, seals, labels, and original packaging intact and with no visible tampering;
- is in its original condition;
- is in its original selling unit (e.g. full case);
- has no evidence of deterioration with age; and
- is not stale-dated, unless the receipt shows that it was recently purchased.
The purchaser is responsible for the cost of returning the product.
Once the product is received in saleable condition, we will refund your credit card account for the cost of the spirit less shipping and handling.